Frequently Asked Questions

We guarantee 95%+ email deliverability on every list we deliver. Our data goes through a 6-layer verification process: multi-source collection, AI enrichment, human verification, SMTP email checks, phone carrier validation, and final QA. This combination of automated and manual verification delivers industry-leading accuracy.

We offer free bounce replacement — no questions asked. If any emails bounce beyond our 95% deliverability guarantee, simply send us your bounce report and we'll replace the invalid contacts at no additional cost. There's no expiration date on this guarantee.

Our database is updated continuously — not monthly or quarterly like many vendors. We use real-time change detection, AI-powered monitoring, and our dedicated data team to catch job changes, company updates, and invalid contacts as quickly as possible. When you order, your list reflects the most current data available.

Every email goes through multi-step verification: syntax validation (format check), domain MX record check (mail server exists), SMTP handshake (mailbox accepts mail), catch-all detection (identifying domains that accept all emails), and spam-trap filtering (removing known traps). Only emails that pass all checks are included.

Each contact includes 50+ data fields: full name, job title, email, direct phone, company name, industry, employee count, revenue range, technology stack, website, physical address, city/state/country, SIC/NAICS codes, LinkedIn URL, department, management level, and more. See our Data Quality page for the full list.

It's simple: 1) Tell us your target criteria (job title, industry, company size, technology, geography, etc.) via our contact form or phone. 2) We'll provide a count and quote. 3) Once approved, we build and verify your list. 4) Delivered to your inbox in 24-48 hours. You can also start with a free sample first.

Most custom lists are delivered within 24-48 business hours. For large or complex orders (50,000+ contacts with very niche filters), it may take 3-5 business days. Rush delivery is available upon request for time-sensitive campaigns.

No strict minimum. We work with companies of all sizes — whether you need 500 contacts or 500,000. We'll recommend the right volume based on your campaign goals and budget. Even small orders get the same quality and verification process.

Yes. If you already have contacts in your CRM or from a previous order, send us your suppression list and we'll deduplicate against it — so you only receive net-new contacts you don't already have. This saves you money and avoids duplicate outreach.

Absolutely. Many clients reorder quarterly or monthly to keep their pipeline fresh. We can refresh a previous list (removing outdated contacts and adding new ones) or build an entirely new segment. Repeat clients enjoy volume and loyalty discounts.

Pricing depends on volume, specificity, and data fields required. We offer competitive, transparent pricing with no hidden fees. Contact us with your target criteria and we'll provide a custom quote within hours. We're typically 30-50% more affordable than enterprise platforms like ZoomInfo.

Yes. We offer tiered volume pricing — the more contacts you order, the lower the per-contact cost. We also offer loyalty discounts for repeat clients and custom enterprise agreements for companies with ongoing data needs.

No hidden fees and no long-term contracts. You pay only for the contacts you order. Bounce replacement, account management, and basic support are all included. No subscription required — order when you need it.

We accept credit cards, ACH/bank transfer, PayPal, and wire transfer. For enterprise clients, we also offer NET 30 payment terms with an approved credit application. Invoices are provided for all transactions.

Yes. All our data is sourced from publicly available business information, opted-in databases, and verified directories. We process data in accordance with GDPR's legitimate interest provisions for B2B marketing. We also honor data subject access requests and right-to-erasure requests promptly. See our Compliance page for full details.

Yes. Our data practices are fully aligned with CAN-SPAM (US email marketing law) and CCPA (California Consumer Privacy Act). We provide opt-out mechanisms, honor do-not-contact requests, and ensure all data is sourced ethically. We recommend all clients include unsubscribe links in their email campaigns.

We aggregate data from legitimate, publicly available sources: business directories, public filings (SEC, state registrations), corporate websites, professional networks, opted-in data partnerships, technology install detection, and event/conference attendee lists. Our dedicated research team also conducts manual verification for niche segments. We never purchase data from questionable or unethical sources.

We deliver in CSV and Excel (.xlsx) by default — both are universally compatible with CRMs, email platforms, and spreadsheet tools. We can also format data specifically for direct import into Salesforce, HubSpot, Zoho, Pipedrive, or any CRM. Custom column mapping is available on request.

Yes. We can format your list specifically for your CRM's native import. We support Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Marketo, and others. If your CRM supports CSV import (most do), our standard format works out of the box. We can also provide custom field mapping.

For enterprise clients with ongoing data needs, we offer custom data integration solutions including scheduled data feeds and bulk delivery. Contact our team to discuss your integration requirements and we'll create a tailored solution.

We track 50+ technology platforms including CRMs (Salesforce, HubSpot, Dynamics), ERPs (SAP, Oracle, NetSuite), cloud (AWS, Azure, GCP), marketing (Marketo, Mailchimp, Pardot), collaboration (Slack, Zoom, Teams), and many more. You can filter contacts by any combination of technologies they use. Browse our full Technology Users hub.